FAQ
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1. Is this machine suitable for both dogs and cats?
Yes, it is universal for dogs and cats. Suitable for pets of all ages to make balanced fresh meals daily.
2. Is the material food-grade safe?
All parts touching food are made of food-grade high-quality material, high temperature resistant, non-toxic, odorless and easy to clean.
3. Does the product have relevant certification?
Yes. Our products have passed relevant safety and quality certifications, meeting European and American market access standards. Complete certification documents can be provided for wholesale and distribution customers.
4. What are your factory advantages?
We are original manufacturer with independent R&D, structural patents, stable daily output, strict quality control and professional OEM/ODM customization service. We support one-stop solution for global distributors.
5. Do you support wholesale and OEM ODM customization?
Yes, we support global wholesale, distribution, logo printing, appearance color, packaging and multi-language manual customization.
6. What is your delivery time?
Stock goods can be arranged for shipment within 3–7 days. Bulk order and OEM orders take 15–25 days according to quantity and production schedule.
7. Is the operation automatic and easy to use?
One-key automatic design with automatic stirring, heating and stewing. No need for manual watching, very friendly for pet owners.
8. Is it easy to clean after use?
Detachable structure, inner pot and blade can be separated and washed directly, also dishwasher safe.
9. Do you provide after-sales support?
We provide standard warranty and lifelong technical consultation. Professional support is offered for global agents and wholesale partners.